Trouble (and solution) getting Hanwha XNV-6011 to record on Pelco Digital Sentry

Korean military supplier Hanwha bought the company Samsung and has been updating some of the products with their new brand and some new features. The company for which I work uses a lot of Samsung IP cameras, and now Hanwha. Up until yesterday, I’ve had no issue with connecting to the cameras, either through the generic ONVIF method, or through RTSP streams.

I recently bought 4 new Hanwha XNV-6011 mini-dome cameras, installed them, and went to add them to our aging Pelco Digital Sentry NVR. I had no issue viewing the cameras in a browser, or in VLC Player, but the Digital Sentry unit consistently refused to show any video. It worked fine with the previous version, the Samsung SNV-6013 mini-dome. The new camera is supposed to be ONVIF S compliant, which is what the Pelco unit requires.

I went in circles checking and double-checking to make sure I hadn’t typed anything wrong, and still no video from these cameras in the Digital Sentry. I tried placing the username and password in the RTSP URL, but that didn’t work either.

Then I started looking at the various settings available on the camera itself, and found one that allowed me to use an RTSP stream without authentication. Since my camera networks are all private IP based (can’t be viewed from Internet), this wasn’t really an issue, so I checked that box and the video instantly appeared on the Digital Sentry!

I still don’t know why this was an issue, since the Digital Sentry had the proper username and password.